We always hope you will be pleased and happy with your purchase from Wall Chimp. If you wish to return anything purchased from our online shop www.wallchimp.co.uk, we willl be happy to refund or exchange a product.

All wall art products are manufactured when customer order is placed, due to this process all orders are custom made for you and are thoroughly checked before despatch. In the unlikely event that your order arrives damaged please get in touch with our team and we will send replacement or refund.

We cannot accept returns for orders being placed incorrectly (size, colour options selected), we suggest customers check their order before checkout. Returns are happily accepted, providing Wall Chimp are at fault and you have received the wrong order.

When returning goods in any the above circumstances please contact us first either by e-mail to info@wallchimp.co.uk or telephone 01743 860805. When contacting us we would ask for you provide your order number, date of receipt and the reason for returning the product and weather you wish for a refund or a replacement product.  

If you choose to return a product we request to send them to Wall Chimp, The Granary, Arscott, Pontesbury, Shrewsbury, Shropshire, SY5 0XP. This is our address for returns and any other communication.